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STOP 0x0000007A : KERNEL_DATA_INPAGE_ERROR

STOP Errors are usually the result of a hardware malfunction or device driver issue. It is also possible to receive a Blue Screen Error due to bad system memory, malfunctioning power supply, components overheating, or hardware overclocked beyond its specification. In older versions of the Windows OS you may also receive Blue Screen Errors due to incompatible DLL files.

Since the only option when receiving a Blue Screen Error is to reboot, any unsaved data is lost. With that in mind, it is very important to eliminate these errors to protect your data.

Basic Troubleshooting

Troubleshooting STOP Errors can be a difficult and time consuming process. Try these basic steps to fix your own Blue Scree Error. We hope it will help you avoid an expensive service call and provide a rewarding experience of solving the problem on your own.

Advanced Troubleshooting

The following details are for advanced users. These are provided for your convenience and may help those with advanced knowledge discover the root cause of their STOP Error.


Stop 0x7A: KERNEL_DATA_INPAGE_ERROR

The KERNEL_DATA_INPAGE_ERROR stop error code has a value of 0x0000007A. This stop error code indicates that the requested page of kernel data from the paging file could not be read into memory.

Parameters

The four parameters that are listed in the message can have three possible meanings. If the first parameter is 1 or 2, or 3 and the third parameter is 0, the parameters have the following definitions.

ParameterDescription
1The lock type that was held (1, 2, or 3)
2The error status (usually an I/O status code)
3If Lock Type is 1: the current process

If Lock Type is 2 or 3: 0

4The virtual address that could not be paged into memory

If the first parameter is 3 (and the third parameter is nonzero) or 4, the parameters have the following definitions.

ParameterDescription
1The lock type that was held (3 or 4)
2The error status (typically an I/O status code)
3The address of the InPageSupport structure
4The faulting address

Otherwise, the parameters have the following definitions.

ParameterDescription
1The address of the page table entry (PTE)
2The error status (usually an I/O status code)
3The PTE contents
4The faulting address

Cause

Frequently, you can determine the cause of the KERNEL_DATA_INPAGE_ERROR stop error code from the error status (Parameter 2). Some common status codes include the following:

  • 0xC000009A, or STATUS_INSUFFICIENT_RESOURCES, indicates a lack of nonpaged pool resources.
  • 0xC000009C, or STATUS_DEVICE_DATA_ERROR, typically indicates bad blocks (sectors) on the hard disk.
  • 0xC000009D, or STATUS_DEVICE_NOT_CONNECTED, indicates defective or loose cabling, termination, or that the controller does not see the hard disk.
  • 0xC000016A, or STATUS_DISK_OPERATION_FAILED, indicates bad blocks (sectors) on the hard disk.
  • 0xC0000185, or STATUS_IO_DEVICE_ERROR, indicates improper termination or defective cabling on SCSI devices or that two devices are trying to use the same IRQ.

These status codes are the most common ones that have specific causes. For more information about other possible status codes that can be returned, see the Ntstatus.h file in the Microsoft Windows Driver Kit (WDK).

Another common cause of this error message is defective hardware or failing RAM.

A virus infection can also cause this stop error code.

Resolving the Problem

Resolving a bad block problem: An I/O status code of 0xC000009C or 0xC000016A typically indicates that the data could not be read from the disk because of a bad block (sector). If you can restart the computer after the error, Autochk runs automatically and attempts to map the bad sector to prevent it from being used anymore.

If Autochk does not scan the hard disk for errors, you can manually start the disk scanner. Run Chkdsk /f /r on the system partition. You must restart the computer before the disk scan begins. If you cannot start the computer because of the error, use the Recovery Console and run Chkdsk /r.

Warning  If your system partition is formatted with the FAT file system, the long file names that the Windows operating system uses might be damaged if you use Scandisk or another MS-DOS-based hard disk tool to verify the integrity of your hard disk from MS-DOS. Always use the version of Chkdsk that matches your version of Windows.

Resolving a defective hardware problem: If the I/O status is C0000185 and the paging file is on an SCSI disk, check the disk cabling and SCSI termination for problems.

Resolving a failing RAM problem: Run the hardware diagnostics that the system manufacturer supplies, especially the memory scanner. For more information about these procedures, see the owner's manual for your computer.

Check that all the adapter cards in the computer are properly seated. Use an ink eraser or an electrical contact treatment, available at electronics supply stores, to ensure adapter card contacts are clean.

Check the System Log in Event Viewer for additional error messages that might help identify the device that is causing the error. You can also disable memory caching of the BIOS to try to resolve this error.

Make sure that the latest Windows Service Pack is installed.

If the preceding steps do not resolve the error, take the system motherboard to a repair facility for diagnostic testing. A crack, a scratched trace, or a defective component on the motherboard can cause this error.

Resolving a virus infection: Check your computer for viruses by using any up-to-date, commercial virus scanning software that examines the Master Boot Record of the hard disk. All Windows file systems can be infected by viruses.

See Also

Stop 0x77 (KERNEL_STACK_INPAGE_ERROR)

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